BETTERMEAL DOES NOT PROVIDE MEDICAL ADVICE, AND THE APP AND THIS SITE ARE NOT MONITORED, SO DO NOT USE THE SERVICE, THE APP OR THE SITE IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY. IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR DOCTOR OR DIAL 911 OR CALL THE NATIONAL SUICIDE PREVENTION LIFELINE AT 1-800-273-8255 OR THE NATIONAL POISON CONTROL HOTLINE AT 1-800-222-1222 FOR IMMEDIATE ASSISTANCE.
1. When We Collect Personal Information. BetterMeal collects information to provide better services to all our users. The information BetterMeal collects, and how that information is used, depends on how you use the Services. When you download the App or visit the Site, you are free to view the Site and the App without providing any Personal Information. In order to register to use the App or the Site, you will be required to provide certain Personal Information about yourself. Each time you visit the App and login, we request that you provide Personal information about yourself, and we may collect Navigational Information on our Site and App. When you’re not signed in to a BetterMeal account, we may store the information we collect with unique identifiers tied to the browser, application, or device you’re using. When you’re signed in, we also collect information that we store with your BetterMeal account, which we treat as Personal Information. Personal Information is information that you provide to BetterMeal which personally identifies you, such as your name, email address, or billing information.
2.1 Data or Personal Information - Personal Information means Individually Identifiable Information about a Data Subject.
2.2 Usage Data - Usage Data is data collected automatically either generated by the use of the App or the Site or from the App’s or the Site’s infrastructure itself (for example, the duration of a page visit).
2.3 Cookies - Cookies are small pieces of data stored on your device (computer or mobile device).
2.4 Data Controller - Data Controller means the person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
2.5 Data Processors (or Service Providers) - Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your Data and/or Personal Information more effectively.
2.6 Data Subject - Data Subject is any identified or identifiable individual who is using the App or the Site and is the provider of Personal Information.
3. Information Collection and Use. We collect several different types of information for various purposes to provide and improve our service to you.
4. Types of Data Collected.
4.1 Personal Information. The specific types of Personal Information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of Data we collect directly from you includes, without limitation:
Name, address, telephone number and email address
Information about you/your family members’ , including, but not limited to, chronic health issues and concerns, diagnosis, or other related health information
Log-in credentials, if you create an account
Information about your customer service and maintenance interactions with us
Chat or Email messages you may send
Demographic information such as your gender and age
Feedback or correspondence you send to us
Files you may upload
Any other information you choose to directly provide to us in connection with your use of the Services.
We may invite comments, questions, or feedback on certain public areas of the Site. If you provide information in those public areas of the Site, and such information may read, collected, and used by us and other users of the Site. If you provide information directly to us in other ways, such as by sending us an email, we may retain that information and add it with the other information we have collected from you.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
4.2 Usage Data
We may also collect information how the App and the Site are accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the App or the Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a Site and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze the App and the Site.
4.4 Web Beacons. Web beacons are electronic images that may be used on our Site or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
4.5 Clear Gifs. We may also use clear gifs or other data files or identifiers to collect information for statistical purposes and to improve and develop the Services. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are placed on a hard drive, clear gifs are embedded invisibly on web pages.
4.6 Mobile Application Software Development Kits (SDKs). We may use third-party software development kits (“SDKs”) in our mobile applications. An SDK is third-party computer code that may be used for a variety of purposes, including to provide us with analytics regarding the use of the App, to integrate with social media, add features or functionality to our Sites or Apps, or to facilitate online advertising. SDKs may enable third parties to collect information directly via the App or the Site.
4.7 Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports application and website traffic. Google uses the data collected to track and monitor the use of the App and the Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page here.
4.9 Do Not Track. We also may use these technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking). We do not respond to browser-based “do not track” signals. Some third-party sites who push content to our Site may keep track of your browsing activities over time and across different sites when they serve you content, which enables them to tailor what they present to you.
5. Use of Personal Information. BetterMeal uses or may use your collected Data for various purposes:
To operate, provide and improve our Services;
To send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
To promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
To respond to support requests as well as send you information regarding service upgrades, improvements or issues regarding the use of the App or the Site;
To gather analysis or valuable information so that we can improve the App or the Site;
To monitor the usage of the App or the Site;
To ensure network and information security
To inform you of upgrades or changes to the App or the Site; and
To detect, prevent and address technical issues.
6. Disclosure of Personal Information.
6.1 Disclosures. Regardless of any choices you make regarding your information (as described below), the Company may disclose information if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on the Company; or (b) protect or defend the rights or property of the Company, users of the Services, or any other party.
6.3 Disclosure to Third Parties. We may share your information with third party service providers that are contractually bound to safeguard your information. We may make such disclosure in order to provide you with the Services; to conduct quality assurance testing; to facilitate creation of accounts; to facilitate your use of the Service; to process any transactions you make through our Site or Services (including without limitation credit card processing); or to provide technical support. We may also share your information with any other party with your express consent.
6.5 We Never Sell Personal Information. We will never sell your Personal Information to any third party.
6.6 Use of Navigational Information. We may use Navigational Information to operate and improve the App or the Site.
6.7 Testimonials and Comments. We may post customer testimonials and comments on our Site, which may contain Personal Information. We will obtain each customer's consent via email, Instagram, Facebook, or other social network prior to posting the customer's name and testimonial.
6.9 Service Providers. We may employ third party companies and individuals to facilitate our Site ("Service Providers"), to manage the Site on our behalf, to perform Support-related services or to assist us in analyzing how our Site are used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Your Choices Regarding Your Information.
7.2 Changes to Information. You may change any information in your account by sending an e-mail to us at email@example.com. You may request deletion of your information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
7.3 To Unsubscribe from Our Communications. You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails or by sending us email us at firstname.lastname@example.org or at the following address:
Customers cannot opt out of receiving transactional emails.
If you choose to log into the Service via a third-party platform or social media network, or otherwise connect a third-party platform or network to your account through the Service, we may collect information from that platform or network. For example, this information may include your Facebook username, user ID, profile picture, cover photo, and networks to which you belong (e.g., school, workplace, etc.). You may also have the opportunity to provide us with additional information via the third-party platform or network, such as a list of your friends or connections and your email address.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party site or services.
9. Legal Basis for Processing Personal Information Under General Data Protection Regulation (GDPR)
The Company may collect and process your Personal Information because:
We need to perform a contract with you.
You have given us your consent to do so.
The processing is in our legitimate interests and it is not overridden by your rights.
To comply with the law.
To protect the vital interests of an individual.
For the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
The Company will also retain Usage Data for internal analysis purposes. We do not use your Personal Information for the purposes of automated decision-making or profiling.
9.2 Transfer of Data. Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
The App and Site are hosted in the United States. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.
9.3 Disclosure of Data
The Company may disclose your Personal Information in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of the Company
To prevent or investigate possible wrongdoing in connection with the App or Site
To protect the personal safety of users of the App, Site or the public
To protect against legal liability
9.4 Your Data Protection Rights Under General Data Protection Regulation (GDPR). If you are a resident of the EEA, you with data protection rights to correct, amend, delete, or limit the use of your Personal Information. To exercise any of these rights, please contact us at email@example.com.
Under the GDPR, you have the following data protection rights:
The right to be informed what Personal Information we hold about you.
The right to access, update or to delete the Personal Information we have about you..
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Information.
The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where the Company relied on your consent to process your Personal Information. (However, withdrawing your consent will not affect the lawfulness of any collection or processing we conducted prior to your withdrawal, nor will it affect collection or processing of your Personal Information conducted in reliance on lawful grounds other than consent.)
We will strive to respond to your request within a month, but this may be extended by an additional two months, if necessary. Please note that we may ask you to verify your identity before responding to your request.
You already have the information
Providing you with the information would prove impossible or would involve a disproportionate effort on our part
We are under legal obligation to obtain or disclose the information, which provides appropriate measures to protect your legitimate interests
We are obliged to keep the information confidential as a result of an obligation of professional secrecy under applicable law
9.5 Residents of Canada
You may request to access, correct, or delete your Personal Information, or withdraw consent to our collection, use or disclosure of your Personal Information, by contacting us at firstname.lastname@example.org.
10. Children's Privacy. The App and the Site are not intended to be accessed or used by anyone under the age of 16 (a "Child").
We do not knowingly collect Personal Information directly from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal information, please contact us. If we become aware that we have collected Personal information from a child without verification of parental consent we take steps to remove that information from our databases.